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Inspection Summary


Overall summary & rating

Good

Updated 22 September 2020

About the service

Hollands Care Home is a residential care homes located in Bolton. The home provides personal care and accommodation for up to 39 people, some of whom are living with conditions such as dementia, substance misuse and other mental health related conditions. At the time of the inspection there were 29 people living at the home.

People’s experience of using this service and what we found

Prior to our inspection, we received concerns in relation to people’s care needs not being met and risks not being managed. More specifically, this related to a potential ‘Closed Culture’ within the service. A closed culture is a poor culture in a health or care service that increases the risk of harm and can include abuse and human rights breaches. We used this information when planning our inspection and as such, carried out a ‘Targeted’ inspection looking at the Well-led key question only. A targeted inspection focuses on specific areas of concern we may receive from various intelligence sources.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions (Safe, Effective, Caring and Responsive). We therefore did not include them in this inspection. As this was a targeted inspection and did not cover all five key questions, an overall rating for the location will not be produced.

We received positive feedback about the management and leadership from everybody we spoke with including staff, people using the service and relatives. Staff told us there was a positive culture at the service, with good team work throughout. Nobody told us they had experienced bullying, harassment, or felt mistreated in any way. Staff said they enjoyed coming to work each day and had developed kind and caring relationships with both people living at the home and the rest of the team.

There were systems in place to seek and act on feedback to improve the quality of service. Appropriate governance and quality assurance systems were in place to monitor the service effectively. The home had developed a number of links within the local community and worked in partnership with a number of other organisations.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

We last inspected Hollands Care Home in September 2017. The overall rating was Good.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 22 September 2020

Effective

Good

Updated 22 September 2020

Caring

Good

Updated 22 September 2020

Responsive

Good

Updated 22 September 2020

Well-led

Good

Updated 22 September 2020

The service was Well-Led.

Further details are in the Well-led section below.