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Inspection Summary

Overall summary & rating


Updated 27 September 2019

About the service

Cooper House is a residential care home providing personal care to 28 people at the time of the inspection. The service operates within a purpose-built building and can support up to 32 people.

People’s experience of using this service and what we found

People were protected from the risk of abuse. Care staff had received safeguarding training and the provider had safeguarding policies and procedures in place.

People lived in an environment which was regularly checked, by the provider, to ensure that it was safe.

People were supported by enough care staff to meet their care and support needs. The provider carried out checks to ensure that the care staff employed were safe to work with vulnerable people.

People were given their prescribed medications safely, by senior care staff who had been appropriately trained. The registered manager was implementing improvements to the way that prescribed skin creams were recorded and monitored.

People lived in an environment that was clean and tidy. Care staff understood how to reduce the potential for infections and wore disposable gloves and aprons when carrying out personal care tasks with people.

People had care plans in place which care staff followed to ensure people’s support needs were met.

People were supported by care staff who had received the necessary training. Arrangements were in place to ensure that effective handovers took place between care staff shifts.

People told us they enjoyed the food, and people were supported to eat and drink enough to maintain a balanced diet.

People were supported to access healthcare when they needed it, and the care staff worked in partnership with health care professionals to ensure people were appropriately supported.

The care home was purpose-built and met the needs of the people living there. There were different rooms available for people to spend time in during the day, so they could follow their interests.

People were treated with kindness and compassion by the care staff. The provider ensured that people’s equality and diversity needs were met.

People were involved in creating their own care plans, where they were able to. Residents meetings took place, so people could give their views to the provider about any wider changes they wanted to see in the service provided.

People’s privacy, dignity and independence were respected and maintained by the care staff.

People’s communication needs were understood, and the registered manager ensured information was provided in ways that people could understand.

People were supported to maintain links with their families and friends. The provider encouraged people to visit the care home and take part in activities with their relatives and friends.

People were enabled to plan for the end of their life, where they chose to, and were supported with kindness by care staff.

The registered manager ensured that the person’s relatives were informed when any incidents occurred. The registered manager understood their responsibility to be open and honest with people when something goes wrong.

People were supported by managers and care staff who understood their roles and the need to provide a quality service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 24 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 27 September 2019

The service was safe.

Details are in our safe findings below.



Updated 27 September 2019

The service was effective.

Details are in our effective findings below.



Updated 27 September 2019

The service was caring.

Details are in our caring findings below.



Updated 27 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 27 September 2019

The service was well-led.

Details are in our well-Led findings below.