Cooper House

Updated 23 May 2025

Date of Assessment: 10 to 13 June 2025. Cooper House is a residential service providing support to adults of all ages living with dementia and physical and sensory disabilities.This assessment was undertaken to confirm or change our previous rating of the service. To enable us to confirm or change the rating of the service we reviewed the key questions of safe and well-led only. The ratings for the key questions effective, caring and responsive were not inspected. The previous ratings for these key questions were used to inform the overall rating at this assessment.

At our last assessment the provider was found to be in breach of the legal regulation in relation to governance of the service. The provider submitted an action plan detailing how they would bring about the necessary improvement. At this assessment we reviewed the action plan and found the necessary improvements had been made and the provider was no longer in breach of this regulation.

There was a positive and inclusive culture within the service led by an effective management team. Leaders were visible, knowledgeable and supportive to staff. A suite of audits was in place to manage and monitor the service. However, we found some strengthening of environmental and care plan auditing was needed. Managers investigated incidents thoroughly and reported them as required to the relevant agencies.

People were protected from harm and abuse and cared for safely. Enough staff with the right skills, qualifications and experience were deployed to meet people’s needs in a timely way and manage risk to people’s health and well-being. Staff received training, were supervised effectively and supported by the management team.

The environment and equipment met people’s needs safely. Infection prevention and control measures were effective. The service was clean, and well-maintained with plans in place to improve outside spaces. Medicines were managed safely.

Processes which supported people to consent to care and treatment were in place and staff understood their responsibilities to gain consent. Best interest decisions were made appropriately for people who did not have capacity to do so.

The atmosphere within the service was warm and welcoming. Staff were knowledgeable about people's individual routines, personalities, likes and dislikes. People were involved in the service and were offered a range of group and individual activities they could participate in.

The management team were open and transparent, and they provided opportunity to people to provide feedback and encouraged them to do so.

Updated 23 May 2025

People and relatives told us the service was well-led. One relative said, “I think the home is well- led. The management and staff are very approachable.” People and relatives were overwhelmingly complimentary regarding the safety and quality of care provided. One person said, “The people around me here make me feel safe.” A relative said, “It’s a lovely place and environment, and I would 100% recommend the home to others and in fact have already done so. The care is very good.”

People were welcomed, actively involved in the service and promoted to maintain relationships with families and friends. They were provided with opportunity to occupy their time with meaningful activities.A relative said, “I have attended relatives’ meetings and suggestions have been taken on board; for example, they asked for more activities. There are so many more activities going on here now.”

People and relatives were satisfied with their bedrooms and how they were able to personalise them how they chose. Medicines were administered as they were prescribed, and people were complimentary on the cleanliness and maintenance of the service. a varied choice of meals and drinks were offered. People’s health and well-being was maintained and their independence promoted. People and relatives felt able to raise concerns and were assured action would be taken and improvement made.