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Archived: Artemis Domiciliary Care Ltd

Overall: Good read more about inspection ratings

8 Park Road, Gosforth Business Park, Newcastle Upon Tyne, Tyne And Wear, NE12 8DG (0191) 268 4528

Provided and run by:
Artemis Domiciliary Care Limited

Latest inspection summary

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Background to this inspection

Updated 12 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Notice of inspection

We gave the service 48 hours' notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 20 May 2019 and ended on 11 June 2019. We spoke with people on the telephone during the week commencing 2 July 2019. We visited the office location on 20 May 2019 and 11 June 2019.

What we did before the inspection

We reviewed information we had received about the service since the previous inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service, one relative and one friend. We spoke with three members of staff including the registered manager, administrator and a senior care worker.

We reviewed a range of records. These included three people's care and medicine records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection

Good

Updated 12 July 2019

About the service

Artemis Domiciliary Care Ltd is a Domiciliary Support Service providing personal care to people in the Newcastle and North Tyneside area. At the time of the inspection the service was directly supporting 35 people.

People's experience of using this service and what we found

People told us they received very good care that was well planned and personal to them.

The service had in place systems to assess and manage risk. Contingency plans were in place to deal with unforeseen circumstances. The registered manager spoke about learning from events and service development, although there had been no recent significant accidents or safeguarding events. Staff recruitment was carried out safely and there were enough staff to deliver care. Medicines were managed appropriately.

Staff had a good understanding of equality and diversity issues. A range of training had been completed and dates when training needed to be updated were monitored. Staff received supervision and appraisals. People's choices were supported. No one using the service had any restrictions placed on them by the Court of Protection. People's consent was gained in an appropriate manner. People's health and wellbeing was considered and supported and they told us they were appropriately supported with eating and drinking.

People told us the care they received was of a high standard. They said staff were caring and conscientious. They told us they were fully involved in making decisions about their care and were always treated with dignity and respect. People stated the care they received supported and promoted their independence.

Care plans were detailed and gave good information about people's needs and the support care

staff should offer. Care plans had been reviewed, as necessary. People told us their family were fully involved in their care and this was supported by the service. There had been one recent complaint, but people said they were very happy with the service.

People told us the service was well run and they had confidence in the registered manager. The service had a strong ethos of delivering personal care. A range of quality checks and audits were

undertaken and people we spoke with confirmed this. Records were detailed, well maintained and easily accessible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (published 9 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Artemis Domiciliary Care Ltd on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.