• Dentist
  • Dentist

Aesthetika Dental Studio

13 Penrhyn Road, Kingston Upon Thames, Surrey, KT1 2BZ (020) 8541 5480

Provided and run by:
Aesthetika Dental Studio Limited

Important: The provider of this service changed - see old profile

All Inspections

22 January 2020

During a routine inspection

We carried out this announced inspection on 22 January 2020 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

Background

Aesthetika Dental Studio is in the London Borough of Kingston Upon Thames and provides private dental care and treatment for adults and children.

The practice is accessible via a staircase. The practice signposts people who use wheelchairs and those with pushchairs to an alternative dental practice where there is level access for people. Car parking spaces, including dedicated parking for people with disabilities, are available at the rear of the practice.

The dental team includes two dentists, a dental nurse, a trainee dental nurse, a dental hygienist, a receptionist and a practice manager. The practice has two treatment rooms.

The practice is owned by a partnership and as a condition of registration must have a person registered with the CQC as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. One of the partners is the registered manager.

On the day of inspection, we collected feedback from 49 patients.

During the inspection we spoke with both dentists, the dental nurse and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

9:00am to 5:00pm Monday, Wednesday and Thursday

8:00am to 8:00pm Tuesday

8:00am to 6:00pm Friday

9:00am to 2:00pm every other Saturday

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had information governance arrangements.

There were areas where the provider could make improvements. They should:

  • Implement an effective system for receiving and responding to patient safety alerts, recalls and rapid response reports issued by the Medicines and Healthcare products Regulatory Agency, the Central Alerting System and other relevant bodies, such as Public Health England.
  • Take action to ensure that dental staff who assist in conscious sedation have the appropriate training and skills to carry out the role, taking into account guidelines published by The Intercollegiate Advisory Committee on Sedation in Dentistry in the document 'Standards for Conscious Sedation in the Provision of Dental Care 2015'.
  • Implement protocols for conscious sedation, taking into account the guidelines published by The Intercollegiate Advisory Committee on Sedation in Dentistry in the document 'Standards for Conscious Sedation in the Provision of Dental Care 2015.

30 June 2015

During a routine inspection

We carried out an announced comprehensive inspection on 30 June 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Aesthtika Dental Studio is located in the London Borough of Kingston. The premises consist of two treatment rooms, a decontamination room, waiting room with reception area and two toilets.

The practice provides private dental services and treats both adults and children. The practice offers a range of dental services including routine examinations and treatment, veneers, crowns and bridges, and oral hygiene.

The staff structure of the practice is comprised of two principal dentists (who were also the owners), one hygienist and one trainee dental nurse. The dental nurse also acts as receptionist and the principal dentists are working jointly to manage the practice until the practice manager post is filled.

The practice is open on Monday, Thursday and Friday from 9:00am to 6:00pm, on Tuesday 9:00am to 8:00pm, Wednesday 9.00am to 5.00pm, and on Saturday 9:00am to 2:00pm. . Staff told us they accommodated patients if they needed earlier or later appointments.

This is a new practice which registered with the CQC in January 2015. It has not previously been inspected. One of the principal dentists is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

We carried out an announced, comprehensive inspection on 30 June 2015. The inspection took place over one day and was carried out by a CQC inspector who had access to remote advice from a dentist specialist advisor.

We collected feedback from 20 patients via comment cards. They all described a very positive view of the service. Patients commented that the whole team were welcoming, professional, caring, respectful and friendly.

Our key findings were:

  • The practice had systems in place to record and analyse significant events and complaints and cascaded learning to staff.
  • Staff had received safeguarding and whistleblowing training and knew the processes to follow to raise any concerns.
  • Staff had been trained to handle emergencies; appropriate medicines and life-saving equipment were readily available.
  • Infection control procedures were robust and the practice followed published guidance on the majority of occasions, however, there were minor areas for improvement.
  • Patient care and treatment was planned and delivered in line with evidence based guidelines, best practice and current legislation.
  • Patients received clear explanations about their proposed treatment, costs, benefits and risks and were involved in making decisions about it.
  • Patients were treated with dignity and respect and confidentiality was maintained.
  • The appointment system met the needs of patients and waiting times were kept to a minimum.
  • The practice ensured staff maintained the necessary skills and competence to support the needs of patients.
  • There was an effective complaints system and the practice was open and transparent with apologies given if a mistake had been made.

There were areas where the provider could make improvements and should:

  • Ensure all staff are aware of their responsibilities under the Mental Capacity Act (MCA) 2005 as it relates to their role.