• Dentist
  • Dentist

Mydentist - Southgate - Hessle Also known as my dentist

1 Southgate, Hessle, North Humberside, HU13 0RB (01482) 344167

Provided and run by:
Hessle Grange Dental Care Limited

All Inspections

31 October 2022

During a routine inspection

We carried out this announced comprehensive inspection on 31 October 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The dental clinic had information governance arrangements.

Background

The provider has over 500 practices and this report is about Mydentist - Southgate - Hessle.

Mydentist - Southgate - Hessle provides NHS and private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice.

The dental team includes 7 dentists, 1 foundation dentist, 6 qualified dental nurses, 4 trainee dental nurses, 2 dental hygienists and a practice manager. The practice has 5 treatment rooms.

During the inspection we spoke with 2 dentists, 2 dental nurses and the practice manager. We also spoke with the regional compliance officer and the clinical support manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday from 8am to 6pm

Tuesday to Friday from 8am to 5:30pm.

There were areas where the provider could make improvements. They should:

  • Improve the practice’s systems for ensuring good governance and leadership are sustained in the longer term.

25 April 2013

During a routine inspection

Hessle Grange Dental Care Limited had five dental surgeries, five dentists and accompanying staff. We were able to speak with staff and six patients who attended appointments during our visit.

Patients who received treatment at Hessle Grange told us that they were very happy with the care and treatment they received and they had confidence in the staff. Patients also told us 'The service has been fantastic' and 'It's very good'.

Patients told us that they were impressed with the efficient service, that the staff were 'Very obliging' and they felt the hygiene and cleanliness of the practice was good. One patient said 'It's fine for cleanliness, one of the better ones I've been to'.

The dental nurses said they worked together well as a team and that they felt they were supported by the dentists and the managers. They also said that the company ensured that they were able to access training as part of their ongoing professional development when they needed to.

Staff could tell us who they would contact if they were concerned about child protection issues or abuse of patients. The patients stated that they were confident that if they did have any concerns or complaints they would be able to raise them and that they would be dealt with appropriately. The provider had systems in place to assess and monitor the quality of service that people received.