All inspections: Smilecare Dental Centre

We undertook a follow-up on-site inspection on 11 September 2025. This was carried out to review the actions taken by the registered provider to improve the quality of care and to assess whether the practice was meeting legal requirements.

We had previously undertaken an announced on-site inspection of Smilecare Dental Centre on 6 June 2024. We had found the registered provider was not providing well-led care and was in breach of regulation 17 good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

During our follow-up inspection, we found the practice had met the regulation.

The practice had effective systems to identify and manage risks, including fire and recruitment.

Staff had the skills, knowledge and experience to carry out their roles

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Smilecare Dental Centre is in Crawley and provides private dental care and treatment for adults and NHS care and treatment to children.

There was step-free access to the practice and car parking spaces, including ample onsite parking.

The practice had 3 treatment rooms.During the inspection we spoke with 1 dentist, 1 dental nurse, 1 receptionist and the practice manager.

We carried out this on-site, announced assessment on 6 June 2024.

We found the practice had not met all regulations.

Infection control procedures followed published guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. Following the inspection improvements were made to enhance risk identification and mitigation. For example, recruitment procedures were updated to ensure they reflected current legislation, improvements were made to clinical records and safeguarding processes were put in place.

The practice is in Crawley and provides private dental care and treatment for adults and children and NHS care and treatment to children.

At the time of our assessment, the dental team included 2 dentists, 2 dental nurses, 2 dental hygienists, 1 periodontist, 1 practice manager and 1 receptionist. The practice had 3 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, 1 dental hygienist, 1 receptionist and the practice manager.

The provider was not complying with all regulations. Full details of the regulation the provider was not meeting are within the quality statement section of the report.

We have asked the provider for an action plan in response to the concerns found at this assessment.

We spoke with two people who spoke highly of the service they received. One person told us 'I cannot fault them ' absolutely brilliant.' They went on to explain that their teeth had been in a poor state when they first went to the practice and how pleased they were with their treatment saying they had 'the full range of expertise for complex work.'

People told us that they were always given explanations before any treatment and that the dentists discussed their options with them.

We found people were protected from the risk of infection because appropriate guidance had been followed.

We found the provider had systems to assess and monitor the quality of service that people receive.

Smilecare Dental Centre

All Inspections

During an assessment under our new approach

During an assessment under our new approach

13 March 2013

During a routine inspection