The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - High Street - Kingswood Also known as mydentist

61 High Street, Kingswood, Gloucestershire, BS15 4AD (0117) 967 4132

Provided and run by:
Phoenix Dental Limited

All Inspections

6 July 2012

During an inspection looking at part of the service

We spoke with several people attending the practice for treatment. One of them said they had been attending the practice all of their life. They told us they had always been pleased with the treatment they received and that the dentist always explained treatment to them. They felt the quality of care and information had improved over time.

Another person was attending for a replacement denture. They had been attending the practice for a long time and were accompanied by their supporter. The person was happy and the supporter told us they felt the dentist had been good at communicating with the person.

Further patients told us they were happy with the practice and how quickly the practice responded to the need for emergency appointments. They also said the dentists explained their treatment and its costs.

People said the reception staff were very good and would telephone them if there were changes to appointment times.

A parent attending the practice with their children spoke of how they all went into the treatment room together and how happy they were with the way they were treated.

Staff we spoke with told us about the good team working. They said everyone supported each other but the manager and deputy were particularly supportive. They told us about the good training opportunities provided for them and how further opportunities could be discussed. One member of staff spoke of how they found practice meetings gave good opportunities to raise issues. Staff said they liked working for Phoenix Dental - Kingswood.

22 March 2012

During a routine inspection

Two of the three people we spoke with, who were attending the dental practice on the day of our inspection, had made emergency appointments. They told us that they had been fitted in quickly.

One person we spoke with told us that the dentist explained their treatment and used their X-Rays and drawings to make it easier to understand.

People told us that the dentists were pleasant and they were happy with their treatments.

All of the people we spoke with told us that they were made aware of the costs of their treatment whether it was on the NHS or private.