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Southlands Residential Care Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 1 May 2018

Southlands Residential Care Home is a residential care home for 33 younger and older people who required nursing or personal care due to a physical or sensory disability, or due to poor health. Nursing services are provided by the community nursing team. Accommodation is provided over three floors, with two passenger lifts providing access to the upper floor. The home has two lounge rooms and spacious dining and conservatory areas. A large decked patio from the conservatory provides a very pleasant area to sit overlooking the attractive gardens. There were 32 people living at the home at the time of the inspection.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

Why the service is rated Good.

The home continued to be well managed. People spoke fondly and positivity about the provider and registered manager. One person said of the provider, “He makes sure he talks to us all and he knows a lot about us” and the registered manager was described as “excellent.”.

People received safe care from sufficient numbers of well trained staff. People were protected from the risk of abuse as staff recruitment practices were safe and staff had received training in the protection of adults. Other risks to people’s health, safety and welfare, such as the risk of falls or not eating or drinking well, were assessed and care plans provided guidance for staff about how to mitigate these risks. Medicines were managed safety and people’s healthcare needs were monitored and guidance sought from healthcare professionals, such as the community nurses, when necessary.

People were supported to make decisions about their care and to have maximum choice and control of their lives. People's rights were respected and protected. Staff supported people in the least restrictive way possible; the policies and systems in the home supported this practice. The provider and registered manager said promoting people’s independence was an important feature of the home.

Staff were described as kind and caring and people told us they felt very well cared for. One person said, “As soon as I walked into this one I knew it was the place for me.” Staff told us they enjoyed working at the home and were proud to do so. They said they wanted the home to feel like a ‘real home’ for people and for people to be “as comfortable and as happy as possible.”

An activity co-ordinator ensured people had the opportunity to become involved in leisure and social activities. People’s hobbies and interests were well known and people were invited to plan events both in and out of the home. People told us how much they enjoyed these.

The environment and equipment were well maintained. Regular checks and servicing ensured equipment remained safe to use. Since the previous inspection, the provider had invested in the extensive refurbishment of the home. New bedrooms had been created; other rooms increased in size or had en-suite facilities fitted. All areas of the home had been completely redecorated and fitted with new flooring, furniture and soft furnishings which people had been involved in choosing.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 1 May 2018

The service remains Good.

Effective

Good

Updated 1 May 2018

The service remains Good.

Caring

Good

Updated 1 May 2018

The service remains Good.

Responsive

Good

Updated 1 May 2018

The service remains Good.

Well-led

Good

Updated 1 May 2018

The service remains Good.