Updated 17 September 2025
We undertook an assessment of Chestnut Court Beechwood Court (Care Outlook) between 8 and 17 October 2025. We visited the service on 8 and 14 October 2025.
Chestnut Court Beechwood Court (Care Outlook) consists of 2 separate extra-care sheltered housing services under 1 registration. Each provides personal care and support to people living in their own flats. Both schemes can provide a service to adults with a range of needs, such as dementia, mental health and those living with a learning disability. An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Chestnut Court and Beechwood Court provide 44 and 40 flats respectively. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, there were 21 people receiving personal care at Chestnut Court, and 11 at Beechwood Court.
The inspection was prompted in part by anonymous concerns received about the service in relation to the care of a person and the management team. This inspection examined these risks. We did not find evidence of such concerns during our inspection.
During this assessment, we found processes to help ensure that risks to people were assessed and mitigated were mostly effective and the provider had systems in place to make the necessary improvements when shortfalls were identified.
There were good systems to protect people from the risk of infection and cross contamination, and staff followed good practice. The environment was clean, fresh and well-maintained. There were systems in place for the safe recruitment of staff. People and their relatives were involved in their pre-admission assessment, care planning and the management of individual risks. Staff received regular training and had their competencies checked. People received their medicines safely and as prescribed.
People’s end of life wishes had been considered and documented if people were comfortable discussing these. Most staff spoke favourably of the management team and felt listened to and consulted. However, other staff told us about incidents where they felt rushed or underappreciated.