During an assessment under our new approach
We carried out this announced, off-site inspection on 21 August 2025.
Where we carry out an off-site assessment, we undertake a detailed review of the practice risk assessments, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Clifton Orthodontics is part of Portman Dentex, a dental group provider. The practice is in Bristol and provides NHS and private orthodontic dental care and treatment for adults and children.
On-street parking was available in the local area. While a portable ramp was available, access to the practice was via steep stairs and patients requiring accessible facilities were directed to a nearby sister practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 11 staff, of which there were 3 specialist orthodontists, 3 dental nurses, a trainee orthodontic therapist, 2 receptionists, a treatment coordinator and the practice manager. We gathered feedback from staff, ahead of the inspection and spoke to a range of staff on the day, including 1 specialist orthodontist, 1 dental nurse, the trainee orthodontic therapist and the practice manager. One of the group’s Safety and Quality Specialists was at the inspection supporting the practice.