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Broxbourne Dental Care - Broxbourne


Inspection carried out on 14 May 2018

During a routine inspection

We carried out this announced inspection on 14 May 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.


Broxbourne Dental Care is in Broxbourne and provides NHS (22%) and private (78%) treatment to adults and children.

There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces, including spaces for blue badge holders, are available behind the practice.

The dental team includes eight dentists, nine dental nurses, three dental hygienists, two receptionists and one practice manager/receptionist. The practice has six treatment rooms.

The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Broxbourne Dental Care was the principal dentist.

On the day of inspection we collected 35 CQC comment cards filled in by patients and spoke with two other patients.

During the inspection we spoke with three dentists including the foundation dentist, two dental nurses, one receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday from 8am to 6.30pm.

Tuesday from 8am to 6pm.

Wednesday from 8am to 6pm.

Thursday from 8am to 6pm.

Friday from 8am to 5pm.

Saturday from 8am to 12 noon.

Our key findings were:

  • The practice staff had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were mostly available with the exception of some airways sizes 0 and 4 and paediatric pocket masks which were immediately ordered.
  • The practice staff had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The practice was providing preventive care and supporting patients to ensure better oral health.
  • The appointment system met patients’ needs.
  • The practice had effective leadership and culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice staff dealt with complaints positively and efficiently.

There were areas where the provider could make improvements. They should:

  • Review staff training to ensure that dental nursing staff who assist in conscious sedation have the appropriate training and skills to carry out the role, taking into account guidelines published by The Intercollegiate Advisory Committee on Sedation in Dentistry in the document 'Standards for Conscious Sedation in the Provision of Dental Care 2015'.
  • Review the practice's protocols for completion of dental care records taking into account the guidance provided by the Faculty of General Dental Practice.
  • Review the practice's risk management systems for monitoring and mitigating the various risks arising from the undertaking of the regulated activities.

Inspection carried out on 1 February 2013

During a routine inspection

Broxbourne dental care is based centrally on the high road in Broxbourne. There is parking to the back of the practice and the practice is accessible to people with a disability and people with reduced mobility. This is a large practice with six surgeries within the practice. The provider told us that many of the dentists and staff in the practice spoke multiple languages and this meant that people from different cultural backgrounds could be assisted at this practice.

People who used this practice told us they received the best possible standards of care and children who used the practice were happy coming here.

People using the service had been given detailed information about the treatment options available to them and the costs involved. People were given treatment plans, which detailed various treatment options available to them and a breakdown of the costs. People were asked to sign treatment plans to confirm they were happy with what had been agreed and they were given a copy to take away with them.

We observed staff interacting with people who used the service and noted that people's privacy and dignity was respected during their discussions with the reception staff and when they went into the surgery for treatment.

We identified that were effective systems in place to reduce the risk and spread of infection. We noted that dentists and practice staff had current registrations with the General Dental Council and had regular contact and updates from the GDC.