Together Dental Colchester (St Botolph's Street)

Updated 29 November 2025

We carried out this announced off-site inspection on 10 February 2026.

Where we carry out an offsite assessment, we undertake a detailed review of the practice risk assessments, equipment maintenance records, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge, and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Together Dental Colchester (St. Boltoph’s Street) is part of Together dental, a dental group provider. The practice is in Colchester, Essex and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and pay and display car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 8 staff, of which there were 2 dentists, 1 dental hygienist, 2 dental nurses, including 1 trainee, 2 receptionists, and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, 1 receptionist, and the practice manager. We also spoke with the company head of compliance and 2 compliance managers.

Updated 29 November 2025

The practice had systems to encourage patients to give feedback on their level of satisfaction with the care they received.

Patient feedbackprovideda positive view of the dental team and care provided by the practice.

Patients commented that staff were friendly and welcoming, and they received a good standard of dental care. They said that the dental team were ‘professional’, ‘polite’ and ‘helpful.’ Anxious patients said that they were made to feel at ease.

Patients commented positively about the standards of cleanliness.

Patients generally felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients said when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.