The Care Quality Commission
  • Dentist
  • Dentist

Archived: Dr Richard Joseph - College Road

126 College Road, Masbrough, Rotherham, South Yorkshire, S60 1JA (01709) 562995

Provided and run by:
Dr. Richard Joseph

Important: The provider of this service changed. See new profile

All Inspections

23 October 2012

During a routine inspection

People who we spoke with told us that they were very satisfied with the treatment provided at the practice. They told us they felt involved in discussions about their treatment. People told us that the dentist updated medical records at each visit. One person said "I have used the same dentist for over forty years and I still come here even though I live away." People told us they were never kept waiting to see the dentist and that was important to them. Another person said "The dentist's are excellent I would recommend them to anyone."

People said "The practice is always clean." "The staff always take time to ensure all of my details are up to date before seeing the dentist." Another person said "Staff always wear protective clothing and offer me protective glasses. I always see the same dentist and if needed I can get an appointment at short notice."

People received treatment from suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff began work. There was an effective complaints system in place. Complaints people made were responded to appropriately.

People told us if they had any concerns or complaints they would discuss them with members of staff and they were confident of using the complaints system. One person said "We are able to complete satisfaction surveys and put them in the box, we are very happy with the practice."