Our current view of the service
Updated
17 April 2025
We carried out this announced on-site inspection on 26 November 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Mount Dental Practice is in Feltham, in the London Borough of Hounslow, and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 10 staff, of which there were 4 dentists, 4 dental nurses, and 2 receptionists. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 3 dental nurses, and 2 receptionists.
People's experience of the service
Updated
17 April 2025
We asked the practice to encourage patients to share their views of the service with us ahead of our inspection. We received feedback from 19 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 26 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Always pleasant and polite service from receptionists and dental team. Been here for years and service is still good. I am very happy with Mount Dental Practice and wouldn't think of going elsewhere,” and “100% professional and fantastic service at Mount Dental Practice, would recommend to anyone.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One patient said, “The dentist always explains what treatment is needed (or not) which is good for patient/dentist relationship giving confidence in the practice.”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. One patient told us, “Staff are always polite, explain everything, always happy to help, and the dentists are very professional, very helpful, and give you tips and explain everything well.”
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.