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Reports


Inspection carried out on 3 December 2012

During a routine inspection

We spoke with four patients who attended the practice. Patients told us they were very happy with the treatment and service they received. One patient said "They are all lovely. I have recommended many of my friends and neighbours to come here.” Another patient said “I feel in safe hands here.”

We sat with two patients whilst they received their treatment. The dentists were very thorough, explaining possible complications and options. The dentists and dental nurses were also reassuring, providing comfort to anxious patients.

Patients told us that all consultations were performed in the privacy of the dental surgery, where confidentiality was maintained.

The surgery was well maintained, clean and hygienic. Patients told us they were satisfied with the level of cleanliness at the dental practice. Because of the age and location of the building, the surgery may not be accessible for patients with significant mobility disabilities. However, staff have systems in place to help patients see a dentist wherever possible.

Patients were given opportunities to express their opinion of the service they received.

Staff were well qualified and systems were in place to ensure staff kept their knowledge up to date. This included safeguarding and child protection training.

There were systems in place to identify, assess and manage any health and safety risks for patients who use the service.