15 January 2014
During a routine inspection
Records of care and treatment contained relevant detail, including x ray information and referral notes where appropriate. People were treated in a professional manner which promoted their oral and general health. All of the people with whom we spoke and whose views we obtained spoke highly of the practice. One person said, 'I drive a long, long way to get here. I moved away but still come back here because they are so good.' Another told us 'He is my Mr Wonderful. He literally saved my smile.'
People were protected from abuse through the provision of regular suitable training to staff, the presence of clear policies and the ready availability of leaflets and additional information to staff and people who used the service.
The premises were maintained in a clean and hygienic condition. The service also maintained detailed policies and procedures related to cleanliness and infection control and carried out relevant audits to ensure their effectiveness. All those with whom we spoke told us the standard of cleanliness was excellent or very good. One person we spoke with told us, 'The cleanliness here is of a very high standard.' Our physical inspection of the premises indicated that the cleanliness was maintained to a high standard.
The service provider had in place a series of audits and checks to ensure that they monitored the quality of the service they provided.