The Glade Sexual Assault Referral Centre-Bransford

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes

We assessed 1 quality statement under this key question. Staff worked hard to accommodate patients’ diverse needs and promote the service to the wider community.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

The provider offered 24-hour access 7 days a week to the SARC. Patients could self-refer or be referred by the police. Referrals were submitted through a national call centre and data reviewed during the inspection showed patients were seen promptly within appropriate timeframes to collect evidence. Staff worked hard to see patients at the best time for them and told us they had never missed critical forensic timescales. Patients could be seen off site and staff had access to a portable colposcope (a surgical instrument used to examine the vagina and the cervix of the uterus).

The SARC had a website with detailed information for patients, carers and professionals on how to access the service or seek advice, what services were available and what to expect when attending the SARC. Information was also available in alternative languages and easy read format both online and on site.

On-site parking and dedicated disabled parking bays were available close to the building, as well as ramp access for wheelchair users. Staff had access to translation services for those who did not speak or understand English. However, there was no portable hearing loop to assist patients with hearing aids.

Outreach activity had been limited due to staffing vacancies however the newly appointed SARC manager had plans in place to increase outreach activity for the SARC. Meetings were scheduled to engage with local universities and the team already had good links with local services such as GUM clinics, mental health services and hospitals.

Staff were required to complete equality and diversity training and records we viewed showed that patients were asked about their sexuality, any disabilities and religious needs which staff took into consideration when providing care.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.