The provider had made improvements to ensure the x-ray room was secure and signs displayed to prevent unauthorised access. People's health and safety was protected because the new work surfaces were installed and the damaged head rest replaced in one of the treatment room
People were consulted about the treatment options and made informed decisions. People received information and advice on maintaining good oral care. Records viewed confirmed the people's treatment was agreed, consent obtained and treatment plan was in place.
People were satisfied with the hygiene and cleanliness of the treatment rooms. Discussion and observation of staff showed there were effective systems in place to reduce the risk and spread of infection. Review of the infection prevention and decontamination policies were up to date; comprehensive and responsibilities clearly defined.
Treatment rooms were of good size and fully equipped. Improvements were needed to ensure the x-ray area was safe and secure at all times.
There were effective recruitment processes in place, which ensured suitably qualified staff were employed. Discussion with staff and review of records showed staff accessed regular training to maintain their professional registration. The provider had an effective quality assurance system in place to monitor and manage the quality of service provided.