• Care Home
  • Care home

Prince George House

Overall: Good read more about inspection ratings

102 Mansbrook Boulevard, Ipswich, Suffolk, IP3 9GY 0333 321 1986

Provided and run by:
Care UK Community Partnerships Ltd

Latest inspection summary

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Background to this inspection

Updated 10 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Prince George House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Prince George House is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 5 July 2022 and ended on 15 July 2022. We visited the service on 5 July 2022.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

On the day of the inspection visit we spoke with six people who used the service, five relatives and one member of staff. Following the visit, we spoke with one member of staff and six relatives on the telephone. We received electronic feedback from 35 members of staff and eight relatives. Feedback was received from care staff, registered nurses and housekeeping staff.

We observed the care and support people received in the communal areas of the service. This helped us understand the experience of people who could not talk with us.

We reviewed various documentation on the day of our inspection visit and the service supplied further documentation electronically following our visit. Documentation reviewed included three care plans, three recruitment records and quality assurance documents.

Overall inspection


Updated 10 August 2022

About the service

Prince George House is a residential care home providing the regulated activities personal and nursing care and treatment of disease, disorder and injury for up to 80 people. The service provides support to older people and people living with dementia. At the time of our inspection there were 69 people using the service. The service accommodates people in four separate units, each of which has separate facilities.

People’s experience of using this service and what we found

People told us they were happy living at Prince George House. One relative told us, “The home has a friendly and caring feel, everyone from cleaners to senior staff on my [relatives] wing clearly know him well and always acknowledge visitors.”

We received very varied feedback regarding staffing levels from residents, relatives and staff. However, the provider had recently introduced flexible working for staff so that there were more staff on duty at busy times.

Staff responded to changes in people's health and well-being and worked with health and social care professionals to benefit those living at the service.

People were protected from abuse because staff understood their safeguarding responsibilities. Care staff were recruited safely. Staff recognised the importance of team work to provide consistent and safe care.

There were systems in place which enabled the registered manager and provider to monitor the quality of care and the safety of the service. Staff had access to protective equipment to protect people from the risk of infections.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 5 April 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service and a report from the ombudsman.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has not changed and remains Good.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Prince George House on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.