The Care Quality Commission
  • Dentist
  • Dentist

Archived: Inline Orthodontics

17 Park Place, Stevenage, Hertfordshire, SG1 1DU (01438) 765390

Provided and run by:
Mr. Jonathan Alexander-Abt

Important: The provider of this service changed. See new profile

All Inspections

26 June 2013

During a routine inspection

When we inspected Inline Orthodontics on 26 June 2013 we found that people were provided with information about their treatment and they were asked for their consent. Most of the people using the service were children or young people under 16 years old. The parent of one young person said, 'I was happy with the way consent was dealt with because the focus was always on speaking to [child's name] before checking with me. That was really important.' A young person we spoke with said, 'They told me about the different braces I could have. They also told me it would change and would need adjusting.'

People were assessed and their treatment was provided in accordance with their orthodontic needs. This included an assessment of people's general and dental health. We spoke with one young person who said, 'They asked me lots of questions about it [health].' The parent of another young person said, 'They will always see us straight away if we have to come in for a breakage [to braces].'

The practice worked to its own infection control policy and operated decontamination procedures that were in accordance with Department of Health Guidance.

Staff were supported in their role because the provider ensured they received appropriate and regular training.

The provider used a range of audits to ensure that systems and practices were safe and effective. The provider also took account of complaints and comments and sought feedback from people about improving the service.