16 January 2014
During a routine inspection
They told us that the dentists had explained what treatments were available and that they had therefore made informed decisions about the treatment they chose to receive. Patients told us that they had been given information about fees for treatments before treatment had begun.
One patient said, 'I have been using the practice over 50 years, I always see Mr Z (dentist named), I like the way he treats me.' Another patient said, 'I used to be scared to come (to see the dentist), they have built my confidence back up, it's amazing what I will let them do.'
We also looked at the comments book which was situated on the reception desk. In this one person said, 'I just want to say my children love (named dentist), we came for a visit 4 weeks ago and the children are still talking about it. A big thank you for being brilliant.' Another said, 'The staff are all lovely and polite.' The comments book, along with the formal complaint records and comments picked up by reception staff, are looked at in detail by the practice manager.
We also looked at the outcomes for patients in their care and welfare, the staff recruitment process, safeguarding of children and adults and quality assurance. We found the provider was compliant in all these areas.