The Care Quality Commission
  • Dentist
  • Dentist

MC Dentistry Limited

Dental Practice, 585 High Road, Tottenham, London, N17 6SB (020) 8801 9723

Provided and run by:
M C Dentistry Limited

All Inspections

20 November 2023

During a routine inspection

We carried out this announced comprehensive inspection on 20 November 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

MC Dentistry Limited is part of Mydentist, a group dental provider.

The practice is in the London Borough of Haringey and provides NHS and private dental care treatment for adults and children.

There is no step free access to the practice. There are arrangements for people who use wheelchairs and those with pushchairs to access services at one of the group’s nearby practices. Public transport services are located close to the practice. The practice has made reasonable adjustments to support patients with non-mobility related access requirements.

The dental team includes 3 dentists, 1 dental hygienist, 3 qualified dental nurses, and 1 trainee dental nurse. The clinical team is supported by a practice manager and a receptionist. The practice has 5 treatment rooms.

During the inspection we spoke with 2 dentists, the dental hygienist, 1 dental nurse, the trainee dental nurse, and the practice manager. We also spoke with one of the organisation’s lead regulatory officers.

We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open between 9am and 5pm on Mondays to Fridays.

3 August 2017

During a routine inspection

We carried out this announced inspection on 3 August 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We told the NHS England area team that we were inspecting the practice. They had no information of concern.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

MC Dentistry in the London borough of Barnet and provides NHS and private dental treatment to patients of all ages.

Practice staffing consists of five dentists, three dental nurses and practice manager.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at MC Dentistry limited was the practice manager

The practice is open Monday, Tuesday, Wednesday and Friday 8.30am to 5.30pm and Friday 8.30 to 7pm

The practice facilities includes five treatment rooms, two decontamination rooms, two waiting areas, reception area, two offices and a staff room.

On the day of inspection we collected feedback from 29 patients. This information gave us a positive view of the practice.

During the inspection we spoke with the compliance support manager, area development manager, practice manager, two dentists, one dental nurse and one receptionist We looked at practice policies and procedures and other records about how the service is managed.

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

27 February 2014

During a routine inspection

During our inspection we spoke with six people using the service, two dentists, a dental nurse, a receptionist and two staff members from the corporate team. We viewed four staff files and two people's dental records. All the people we spoke with expressed satisfaction with the service provided. One person said, "It is wonderful, I've come here for years." Another person said, "we moved out of the area but still come here, that speaks volumes."

People said the staff were always polite and courteous. People said they could get an appointment easily and in an emergency they could get an appointment on the same day. They said the dentists involved them in their treatments and options were always explained in full. We observed that the practice was clean and hygienic and procedures were in place to reduce the risk and spread of infection and these were being followed by staff.

Staff had received appropriate professional development to meet the needs of people using the service and adequate systems were in place to monitor the quality of service provided.