The Care Quality Commission
  • Dentist
  • Dentist

Quaintways Cottage Dental Surgery

High Street, Hartley Wintney, Hook, Hampshire, RG27 8NS (01252) 842553

Provided and run by:
Dr. Susan Westhead

All Inspections

22 January 2014

During a routine inspection

We found that before patients received any care or treatment they were asked for their consent. Patients told us that the options and costs of treatment were provided before treatment commenced.

Patient needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Patients we spoke with told us that they were happy with the care and treatment they had received.

We found that patients were protected from the risk of abuse because the practice had provided safeguarding training to staff. Those we spoke with were able to describe how they could recognise abuse and who to report concerns to.

Staff received personal development and support which allowed them to effectively carry out their role. Each member of staff had received an induction and had an annual appraisal. Staff we spoke with told us that they were very well supported and felt valued by their employer.

The provider had an effective system for assessing and monitoring the quality of service. We saw evidence of routine audits and risk assessments. Patients were also asked for their feedback about the practice and actions were taken to address any suggestions or concerns.

15 February 2012

During a routine inspection

Patients told us they were happy with the service provided. They felt they were given enough information about their treatment options and the relevant fees and were able to ask all the questions they wanted to.

They found the staff to be friendly and told us that their privacy was maintained. Two out of the five patients we spoke with said that sometimes they waited a considerable time after their appointment time to be seen. However, other patients reported this was not a problem and they were pleased that if there was an urgent concern they could often be seen the next day for treatment.