Our current view of the service
Updated
8 July 2025
We carried out this announced on-site inspection on 29 July 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Ashton-Under-Lyne, Greater Manchester and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, near the practice.
The practice had 6 treatment rooms. The total number of staff was 26. We gathered feedback from staff and spoke to a range of staff during our inspection, including 4 dentists, 3 dental nurses, 2 receptionists and the practice manager.
People's experience of the service
Updated
8 July 2025
Prior to our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 16 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“[my dentist] is so kind and gentle. Always asks if any discomfort, explains everything going along.”
“Great service as always. Greeted by warm welcoming staff. Dentist very knowledgeable and great dental nurse.”
“Good service from the staff and treatment every time I've been. Everyone's polite and friendly.”
“They are always very friendly and professional, I am a nervous patient so they always talk me through every step of the process to calm my nerves.”
Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.