Patients felt all the staff treated them in a pleasant and respectful manner, and were good at making them feel comfortable and at ease. One patient said, "The staff are lovely, really friendly and caring". Another said, "I'm always treated really well".
People's right to private discussions/consultations was upheld and these took place in the dentist's surgery or another room if necessary. Patients felt they were given enough information about treatment options, and the relevant fees, which enabled them to make choices about the best option. They said the dentists discussed these things properly with them. One person said, "Everything has been thoroughly explained to me".
Patients told us they were very satisfied with their dental care and treatment. One said, "I have always been very satisfied with everything" and "I always feel comfortable and at ease". Another patient said, "I'm very satisfied with the service; I must be, I've been coming for many years". People confirmed they could see the dentist at short notice and that the appointment system enabled them to see their dentist as needed.
People also thought the facilities and the premises were pleasant, clean and hygienic. They had also observed the staff undertaking correct hygiene procedures such as hand washing and wearing gloves and clean uniforms.