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Glenlyon Dental Healthcare Limited

All reports

Inspection report

Date of Inspection: 30 May 2013
Date of Publication: 25 June 2013
Inspection Report published 25 June 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 May 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People's rights to respect and dignity were upheld and they understood the treatment choices available to them.

Reasons for our judgement

Patients were treated with respect and their right to privacy was upheld. People we spoke with told us staff were respectful, pleasant and friendly, and that they were good at making them feel comfortable and at ease. One patient said, "The staff are lovely, really friendly and caring". Another said, "I'm always treated really well". These comments were borne out in our observations during our visit to the practice when we saw staff in conversations with patients.

People's right to private discussions/consultations was upheld and these took place in the dentist's surgery or another room if necessary. Patients felt they were given enough information about treatment options, and the relevant fees, which enabled them to make choices about the best option. They said the dentist discussed these things properly with them. One person said, "Everything has been thoroughly explained to me". In the reception and waiting area we saw there were information leaflets about dental care, an information folder about the practice and the facilities and up to date fees. We were also told new patients received an introductory letter summarising information about the practice and that there was a web site under development.

Patients were also asked to give their views about the service in patient questionnaire surveys. The results would be analysed and used to develop services and facilities if need be. The most recent survey last year showed a high level of satisfaction with all aspects of the service, and words such as, 'welcoming', 'relaxing' and 'friendly' appeared on a number of questionnaires we saw.