• Dentist
  • Dentist

Dental Health Care

474 Station Road, Dorridge, Solihull, West Midlands, B93 8HE (01564) 772578

Provided and run by:
Dental Health Care

Latest inspection summary

On this page

Our current view of the service

Updated 15 January 2025

We carried out this announced on-site assessment on 24 March 2025.

We found the practice had met regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks. We found minor shortfalls in the management of risks associated with fire safety and medical emergency equipment.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.

The practice is in Dorridge, Solihull and provides private dental care and treatment for adults and children.

The practice is located on the first floor of a building and is therefore not accessible to wheelchair users. Patients who require step free access are informed about a local practice that would be able to accommodate these needs. There are car parking spaces, including dedicated parking for disabled people near the practice.

The practice has 3 treatment rooms. At the time of our assessment, there was a total of 6 staff, of which there was 1 dentist, 3 dental nurses (including the practice manager and a nurse who also works on reception), 1 dental hygienist, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our assessment including the dentist, 2 dental nurses and the practice manager.

People's experience of the service

Updated 15 January 2025

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We did not receive feedback from patients. On the day of our assessment, we received feedback from 3 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.