Our current view of the service
Updated
16 June 2025
We carried out this announced on-site inspection on 1 October 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage most risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Ongar Road Dental Surgery is in Brentwood, Essex and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 8 treatment rooms. At the time of our inspection, there was a total of 32 staff, of which there were 2 principal dentists, 4 associate dentists, 1 specialist orthodontist, 11 dental nurses including 7 trainee dental nurses, 3 dental hygienists, 3 orthodontic therapists, 4 receptionists and 4 managers. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 3 dental nurses, 1 orthodontic therapist, 2 receptionists and 2 managers.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of the service
Updated
16 June 2025
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 24 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 9 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Amazing, helpful dentistry. [the dentist] is an asset to the practice.”
One patient told us that the whole family attended the practice and described how the dentist helped one family member to overcome their fear of needles so that they were able to have dental care including root canal treatment.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.