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Total Orthodontics Haywards Heath

Reports


Inspection carried out on 14 March 2012

During a routine inspection

People we spoke with who attended the practice told us that they were very satisfied with the service provided. They said that they found everyone working at the practice to be friendly and helpful and they were treated with care and understanding.

This was reinforced by positive comments received and also evident from direct observation of effective interaction and of individuals being supported in a professional, sensitive and respectful manner:

�They couldn�t have been more helpful and understanding�.

People told us that they were given sufficient information about their treatment options and the relevant fees and were able to ask any questions or raise any issues or concerns that they might have:

�Everything has been explained to me. She (the Treatment Coordinator) took her time and went through exactly what the Orthodontist would be doing. She was very thorough and seemed to answer my questions before I�d asked them�.