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Reports


Inspection carried out on 21 May 2013

During a routine inspection

People spoke positively about their care at Dental Arts Studio - Clapham. We spoke with two people using the service. One person told us "they took their time to explain the treatment". Another person said "the dentist was amazing", "I am very happy with the service".

We looked at five care plans which contained treatment plans. People had signed the treatment plan to indicate their consent to treatment and the cost. The dentist told us they used a number of ways to explain the treatment plan for people using the service. These included online videos, leaflets, models and pictures.

A dental nurse explained the process by which they maintained the treatment rooms. They also demonstrated how they washed and sterilised re-usable instruments.

Staff felt supported working at Dental Arts Studio - Clapham and told us they were given the opportunity to develop within the organisation. Comments from people included "I am given full clinical freedom" and "the support is fantastic". We looked at four staff files and saw evidence that clinical staff were registered with the General Dental Council (GDC).

There was a comments book at the reception desk for people to provide their feedback on their experiences at the practice. We looked at complaints that had been raised with the practice and saw that these were responded to and managed appropriately.