• Dentist
  • Dentist

The Bridge Dental Practice

14 Milnthorpe Road, Kendal, Cumbria, LA9 5AS (01539) 721730

Provided and run by:
The Bridge Dental Practice

All Inspections

14 March 2023

During a routine inspection

We carried out this announced comprehensive inspection on 14 March 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The dental clinic had information governance arrangements.


The Bridge Dental Practice is in Kendal and provides NHS and private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

The dental team includes 2 dentists, 2 dental nurses and 2 receptionists. The practice has 2 treatment rooms.

During the inspection we spoke with 2 dentists (the owners), 1 dental nurse and 1 receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday from 9am to 5:15pm

5 September 2013

During a routine inspection

All the people we spoke with confirmed they were very happy with the care and treatment they received within the practice. When we asked people about getting an appointment at the practice they confirmed that this was never a problem. One person told us; 'I am a very nervous patient. I like the way you stay with the same dentist, not just seeing any dentist like in my previous practice. I have had a really good experience today. This is the type of practice I have been looking for. The dentist seems confident and knows what they are talking about.' The practice facilities were clean and well maintained with appropriate floor and surface coverings. In the most recent patient survey 98% of all respondents marked the general appearance and cleanliness as very good.

We found that staff received appropriate professional development and were able to obtain further qualifications. Staff told us that they did not have on going formal supervision and appraisal because it was a small and friendly practice. They confirmed to us that they felt they could discuss anything with the dentists without going through a formal system. Staff we spoke with told us, 'This is a lovely practice. The training is very good and we tend to all go together to training sessions. We also have lunch and learn sessions which are extremely good and helpful.' Another person told us, 'I feel well supported in the practice. I would not hesitate to ask for help if I didn't understand anything.' We found that the practice did have a system in place which enabled them to regularly assess and monitor the quality of service that people received. The practice had a development plan which recorded that that they would, 'maintain high standards of care and treatment by constant development and improvement and by listening to our patients.'