Updated 6 June 2019
We undertook a follow up focused inspection of Bhageerutty Smiles on 2 May 2019. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental adviser.
We previously undertook a comprehensive inspection of Bhageerutty Smiles on the 30 April 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe, effective or well led care in accordance with the relevant regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Bhageerutty Smiles on our website www.cqc.org.uk.
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
• Is it safe?
• Is it effective?
• Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 30 April 2018.
Are services effective?
We found this practice was providing effective care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 30 April 2018.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 30 April 2018.
Background
Bhageerutty Smiles is located in Lambeth. The practice has some parking nearby. The dental team includes two dentists, a trainee dental nurse and a receptionist. The practice has two treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. One of the dentists was the practice manager.
During the inspection we spoke with two dentists, a trainee dental nurse and a receptionist. We checked practice policies and procedures and other records about how the service is managed.
The practice is open:
- Monday to Friday 9.30 am to 5.00 pm
Our key findings were:
-
Improvements had been made so that infection prevention and control audits were carried out in line with current guidance.
- Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
- The provider had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
- The provider had a staff recruitment procedure in place.
- There were systems in place to suitably records patients consent.
- The provider had effective leadership and a culture of continuous improvement.
- Staff felt involved and supported and worked well as a team.
- The provider had suitable information governance arrangements.