The Care Quality Commission

Archived: Menlove Dental Surgery

1 Menlove Avenue, Allerton, Liverpool, Merseyside, L18 1LS (0151) 733 8449

Provided and run by:
Mr Sanjiv Sharma & Mrs Christine Sharma

Important: The provider of this service changed. See new profile

All Inspections

23 October 2012

During a routine inspection

We spoke with four patients during our visit and they all commented they were very happy with the service. They told us they had visited the practice regularly and each time they had been treated politely and with respect. Patients confirmed that their dentist had always explained what they were doing, what they had found during examination and what the treatment options had been, including risks and benefits. Patients also told us that their dentist and nurses had made them feel at ease and had never rushed their treatment.

Patients commented that they had been able to get appointments at short notice and that waiting times had been short.

We observed reception staff talking to patients at the reception desk and over the telephone in a polite and respectful way. We saw dentists greeting patients on their arrival and talking to them politely.

Comments made by patients included:

"It's brilliant here, everybody is so nice",

"The place is always spotless",

"My dentist is fantastic",

"The girls on the desk are really helpful, polite and friendly'

All parts of the practice which we viewed looked clean and tidy and equipment was appropriately stored and labelled. Patients told us the practice had always been very clean and tidy. They also told us that they had seen staff wash their hands frequently and that they always wore protective equipment such as face masks, eye goggles and disposable aprons and gloves. We observed this practice during our visit.