Acer Mews

Updated 8 January 2026

We carried out an unannounced site visit on 25th February and 5th March 2026

Acer mews is a nursing home providing personal and nursing care to people living with a range of complex needs including mental health conditions, sensory and physical disabilities and dementia. The home can support up to 28 people across two units in a single storey purpose-built building. At the time of our visit the service was supporting 14 people.

At our last inspection, we found a breach of regulations in relation to how people were supported to safely take their medicines. At this inspection, we found the provider had taken action to address these concerns, and the service was no longer in breach of regulation.

The purpose of this assessment was to ensure the provider had taken action to address concerns identified at our previous inspection and addressed concerned raised by the coroner following the death of a service user.

People generally received safe care, and staff understood risks and how to manage them. Systems were in place to learn from incidents. Safeguarding procedures were understood, and people and families said they felt safe raising concerns. The environment was well maintained, with ongoing improvements to décor and dementia‑friendly design. Staffing levels were appropriate, and infection control measures were broadly effective. Medicines were managed safely overall, although some recording practices required further improvement.

People’s needs were assessed and reviewed, and staff worked with internal and external professionals to support effective care. Care plans were generally person‑centred. Rehabilitation and recovery support had a positive impact for some people, and staff worked consistently to help people maintain their health and wellbeing. People were supported to access healthcare when needed. Staff followed the principles of the Mental Capacity Act, and people reported being able to make day‑to‑day choices about their care.

Staff and families reported positive experiences with the registered manager, who had recently taken up the role. Governance processes provided oversight of key areas, and audits were used to identify improvements. The provider encouraged feedback from people, relatives and staff and had introduced initiatives to support staff wellbeing. Work with external partners and the local community continued to develop and people were supported to regularly access the local community.

Updated 8 January 2026

People told us they were generally very happy living at Acer Mews. People appeared well cared for and staff were readily available to provide support where this was needed.

People were supported to make choices in their everyday lives including where they spent time, what they did and what they ate and drank.

There was a consistent staff team, and most staff knew people well. People and families spoke very highly of the staff team who they described as “wonderful” and one relative told us, “They do a great job.” People and families spoke especially highly of the activity and wellbeing support at the home and spoke about a number of events and trips out in the community which had recently occurred. This had included a trip to the imperial war museum and a romantic table service Valentine’s meal for people and their loved ones.

People were encouraged to be independent and with the support of the in-house therapy team we noted very positive outcomes for some people living at the service, including people who had previously been bed bound becoming increasingly mobile and participating in life at the home.

People told us communication generally worked well and families were confident the staff team communicated important information to them, including when a person was becoming unwell. One family member commented, “They let me know about any changes in their condition.”