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Archived: Bromley Cross Dental Practice

The provider of this service changed - see new profile


Inspection carried out on 11 January 2018

During a routine inspection

We carried out this announced inspection on 11 January 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We told the NHS England area team that we were inspecting the practice. We did not receive any information of concern from them.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.


Bromley Cross Dental Practice is in Bolton and provides NHS and private treatment to adults and children.

There is level access to the ground floor surgeries for people who use wheelchairs and pushchairs. On street parking is available near the practice.

The dental team includes five dentists, seven dental nurses (two of whom are trainees), one dental hygienist, one dental hygiene therapist, two receptionists and a practice manager. The practice has five treatment rooms.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection we collected 40 CQC comment cards filled in by patients and spoke with five other patients. This information gave us a positive view of the practice.

During the inspection we spoke with two dentists, three dental nurses, the dental hygienist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday 09:00 to 12:30 and 14:00 to 17:00

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

There were areas where the provider could make improvements and should:

  • Review the security of prescription pads in the practice and ensure there are systems in place to monitor and track their use.

  • Review its responsibilities as regards to the Control of Substance Hazardous to Health (COSHH) Regulations 2002 and, ensure all documentation is up to date and staff understand how to minimise risks associated with the use of and handling of these substances.

  • Review the practice’s protocols for grading the quality of X-rays and quality of the X-ray giving due regard to the Ionising Radiation (Medical Exposure) Regulations (IR(ME)R) 2000.

  • Review the practice's recruitment policy and procedures to ensure appropriate notes of verbal references for new staff and proof of identification are recorded, and appropriate checks of locum staff are carried out.

Inspection carried out on 11 September 2012

During a routine inspection

Patient�s Thoughts on the Practice from the July 2012 survey included.

�Efficient service and level of care�.

�Wonderful ladies on the desk�.

�Customer care, flexibility with appointments, excellent dental treatment and a friendly service�.

�Just a perfect NHS dentist�.


What Could Have Your Visit Better included:

�Very difficult to get through on the phone, possible use of txt messages or e mail access�.

�More after school appointments�.

�Early morning and weekend appointments�.

�Background music in the waiting room�.

We asked patients for their views on the dental service they received.

We received positive comments about the staff and the care provided.

Some comments were:

�Very good, excellent service�.

�The dentist and all the staff are very kind and helpful�.

�I have every confidence in the dentist and his staff�.