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Archived: Bromley Cross Dental Practice

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Inspection report

Date of Inspection: 11 September 2012
Date of Publication: 9 October 2012
Inspection Report published 9 October 2012 PDF

Overview

Inspection carried out on 11 September 2012

During a routine inspection

Patient�s Thoughts on the Practice from the July 2012 survey included.

�Efficient service and level of care�.

�Wonderful ladies on the desk�.

�Customer care, flexibility with appointments, excellent dental treatment and a friendly service�.

�Just a perfect NHS dentist�.

Also

What Could Have Your Visit Better included:

�Very difficult to get through on the phone, possible use of txt messages or e mail access�.

�More after school appointments�.

�Early morning and weekend appointments�.

�Background music in the waiting room�.

We asked patients for their views on the dental service they received.

We received positive comments about the staff and the care provided.

Some comments were:

�Very good, excellent service�.

�The dentist and all the staff are very kind and helpful�.

�I have every confidence in the dentist and his staff�.