International Dental Centre London

Updated 10 January 2025

We carried out this announced on-site inspection on 3 December 2025.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment broadly in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice known as Incredible Smiles London is in the London Borough of Hammersmith and Fulham and provides NHS and private dental care and treatment for adults and children.

The practice was located on the first and second floors of a listed building which meant disabled access was not possible.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 8 staff, of which there were 3 dentists, 1 dental nurses, 3 trainee dental nurses, 1 receptionist and a practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 1 dental nurse, 1 trainee dental nurse, 1 receptionist and the practice manager.

Updated 10 January 2025

On the day of our inspection, we spoke with and saw patient feedback from 21 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included:

“Best dentist ever and the whole team is delightful, always caring.”

“Everything from the moment you walk into the surgery and are greeted with a smile to the dental work of all the staff.”

“This dentist is whom you can trust and always have satisfaction.”

Patients commented positively about the standards of cleanliness. “Nice and clean place”.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “Very professional both front of house and with [the dentist] himself. Always very helpful and informative.”

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.