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Inspection carried out on 10 February 2014

During a routine inspection

Patients were treated with respect and understood the treatment options available to them.

Patients told us, "It's excellent service", and "The staff are friendly and caring". Patients were able to choose appointment times that suited their needs.

We saw that patients were given appropriate information regarding their treatment plan.

There were appropriate arrangements in place to deal with foreseeable emergencies

Patients who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

There were effective infection control processes in place and people were cared for in a clean, hygienic environment. Tools used in dental treatment were decontaminated in accordance with approved guidelines. However, we noted that the staff did not have up to date immunisation against the risks of Hepatitis B.

Equipment was checked daily and maintained in accordance with manufacturer's guidelines.

Patients were asked for their views on how the service was run. The provider had effective systems in place to identify, assess and manage risk associated with the service.