The Care Quality Commission
  • Dentist
  • Dentist

Archived: Family Dentist

55 Seaforth Road, Seaforth, Liverpool, Merseyside, L21 3TX (0151) 928 9400

Provided and run by:
Mrs. Carol Mcgowan-Yeo

Important: The provider of this service changed. See new profile

All Inspections

11 June 2013

During a routine inspection

During the inspection we spoke with two patients who were attending the dental practice, to gain their views about the service they received. Patients told us the staff were polite and helpful. They told us, "The surgery is very good", "I never have a problem getting an appointment when I need one" and 'The dentist here is great, the best I've ever been to.'

We observed staff giving patients a treatment plan after their consultation with the dentist. This made sure they received sufficient information about their treatment options so they were able to make informed decisions about what treatments were best for them. A patient told us the dentist had explained everything to them about their treatment and all their appointments had been booked in advance.

We found the dental practice to be clean and tidy. Staff were working in accordance with infection control policies and procedures to prevent, detect and control the spread of infection.

Staff had access to training and support. This meant they had the skills, knowledge and expertise to provide care and treatment to patients safely. The staff we interviewed told us they had access to a good training programme.

Systems were in place to assess the monitor the quality of the service provided at the dental practice. We saw a number of audits (checks) which showed how this was achieved. Improvements had been made where necessary to ensure patients received safe and effective treatment.