21 March 2013
During a routine inspection
People were given all the information they needed to make an informed decision about their treatment, and were asked to sign their consent to such treatment.
Staff at the practice, were given regular training. However, yearly appraisals have not been completed as yet.
A complaints system was in place that encouraged patient feedback as important for improving the service. Complaints were taken seriously and responded to appropriately.
A comment seen on one of the completed quality monitoring surveys stated 'Excellent service, always willing to fit us in for emergencies, very understanding'.