Our current view of the service
Updated
13 September 2024
We carried out this announced on-site inspection on 17 July 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity.
The practice is in Southampton and provides predominantly NHS dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces were available near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 11 staff, of which there were 2 principal dentists, 4 dental nurses, 2 trainee dental nurses, 2 dental therapists and 1 receptionist. We gathered feedback from staff and spoke to a range of staff during our inspection, including the 2 principal dentists, 2 dental nurses and the receptionist.
People's experience of the service
Updated
13 September 2024
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 35 patients. On the day of our inspection, we spoke with patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Very professional and understanding”; “Every single time I go, I have the best experience”; “Friendly, prompt, courteous”; and “Treatment has been exemplary, I can't thank the team enough. First class dental practice”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.