Updated 30 March 2022
We undertook a follow up focused of Peacock and Shrestha on 15 March 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the provider was now meeting legal requirements.
We undertook a comprehensive inspection of the practice on 20 July 2021 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Peacock and Shrestha on our website www.cqc.org.uk.
When one or more of the five questions are not met, we require the service to make improvements and send us an action plan We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
• Is it well-led?
Our findings were:
We found this practice was providing well-led care in accordance with the relevant regulations. The provider had made good improvements in relation to the regulatory breach we found at our inspection on 20 July 2021.
Background
Peacock and Shrestha is a well-established practice based in Norwich, that provides mostly NHS treatment to about 15,000 patients. The dental team includes four dentists, two dental hygienists, a practice manger and six dental nurses. The practice has six treatment rooms, not all of which were operational at the time of our inspection.
There is portable ramp access to the practice for wheelchair users.
On the day of inspection, we spoke with the practice manager. We looked at practice policies and procedures and other records about how the service was managed.