Beech Lodge Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

This service scored 72 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices, and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People and their relatives told us they had been involved in planning their care. A relative told us, “We went through the care plan when [Name] arrived, and we have had one review since.”

The provider demonstrated a person-centred approach to care, with personalised activities and meaningful engagement opportunities available for people. This helped to support people’s wellbeing and ensured that care extended beyond meeting basic needs.

Systems such as the, ‘Resident of the day’ model were used to support regular review of care and engagement with people. This involved staff focusing on one person at a time, reviewing their care plans, needs and bedroom environment to ensure these remained appropriate and personalised. Care plans reflected people’s individual needs and preferences, helping to ensure that care was tailored and responsive to each person.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The provider demonstrated good coordination across teams and external services, supporting continuity of care for people. Communication between staff and professionals was effective, which helped to ensure that people’s needs were consistently understood and met. The service was also developing senior roles to strengthen support for nursing staff, promoting oversight and clinical leadership.

Staff received ongoing support to maintain and develop their skills, including competency checks and access to specialist training. This included areas such as speech and language (SALT) and champion roles, which helped to enhance knowledge and promote good practice across the service.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Care plans included information to support people with accessing and understanding aspects of their care, helping to ensure communication needs were considered. This supported staff to provide information in a way that was tailored and appropriate to individual needs.

However, environmental information within the service was not always sufficient to support people living with dementia. Signage and orientation cues were limited, which reduced the effectiveness of the environment in helping people to navigate independently.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People and their relatives told us they were asked for their thoughts on the care provided. A person commented, “[Registered manager] has a monthly meeting or get together for the relatives which is really nice. It gives us all a chance to chat and raise any questions we have.”

In addition, people were supported to understand how to raise any complaints they had. A relative said, “They gave me some information about complaints, but I never had to complain about anything.”

The provider had systems in place to support people and their relatives to share their views and raise concerns. Regular meetings were held, providing opportunities for people and those important to them to give feedback and be involved in discussions about the service.

These approaches supported open communication and helped to ensure that people’s voices were considered in the development of the service and the care provided.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The provider ensured people had access to healthcare professionals and the equipment required to meet their needs. This supported timely assessment, treatment and ongoing management of health conditions, helping to promote positive outcomes for people.

The service also demonstrated a commitment to ensuring equitable access for those who were less able to advocate for themselves. Staff supported people to access care and services appropriately, helping to ensure that individual needs were met regardless of their ability to express their views.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The provider demonstrated a clear commitment to promoting equitable experiences and outcomes for people. There was evidence of consistent clinical monitoring across people with a range of health conditions, using standardised and evidence-based approaches. This supported fair and consistent management of needs, ensuring that outcomes were not dependent on background or circumstance. People also benefited from appropriate specialist involvement, which contributed to effective care and improved health outcomes.

There was clear evidence of positive impact, including a reduction in falls by 62% through targeted interventions and ongoing monitoring. Staff demonstrated a proactive approach to identifying and escalating health needs, ensuring people received timely support regardless of complexity. Care was adapted to manage individual risks and reduce deterioration, supporting people with higher needs to maintain their health and wellbeing.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The service demonstrated a strong approach to planning for the future, including providing effective end-of-life support for people. Care was delivered in a sensitive and compassionate way, helping to ensure that people’s needs and preferences were respected at this important stage of their lives.

Families were involved in care planning and decision-making, and the service maintained links with the wider community to support people and those important to them. This helped to ensure a coordinated and supportive approach, promoting comfort, dignity and person-centred care at the end of people’s lives.