Beech Lodge Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The service carried out comprehensive assessments to identify people’s needs prior to and following admission. These assessments considered a range of areas to help ensure that care was planned effectively and reflected people’s individual requirements. One person told us, “The [registered] manager came out to see [Name] and me before [Name] came into the home. They have done everything to tailor the care.”

There was strong evidence of clinical input and specialist involvement in the assessment process, supporting accurate identification of needs and appropriate care planning. This helped to ensure that people received care that was responsive to their health conditions and changing needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider demonstrated a strong approach to delivering evidence-based care and treatment. Recognised assessment tools and frameworks were used to support care planning and risk management, including tools to assess people’s risk of malnutrition and their risk of developing pressure areas. This supported staff to identify risks and provide appropriate, consistent care based on best practice.

The use of these tools helped to ensure that people’s needs were regularly reviewed, and care was delivered in line with current clinical guidance. This contributed to positive outcomes for people by supporting safe and effective management of their health conditions.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider demonstrated effective teamwork and collaboration, with strong multidisciplinary involvement in people’s care. Communication between staff and external professionals was well established, supporting a coordinated approach to meeting people’s needs and ensuring continuity of care. People told us they were supported to access healthcare when needed. One person told us, “I do see some people here and they will get a doctor to come in if I need it. There is a nurse here, so she looks after a lot of my health needs.”

Daily handovers and oversight systems were in place, which helped to keep staff informed about changes in people’s needs and any risks. This supported consistent care delivery and enabled staff to respond promptly to people, contributing to safe and effective outcomes.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The provider demonstrated a proactive approach to supporting people to live healthier lives. Staff supported the early identification, prevention and management of health needs, helping to reduce the risk of deterioration and avoidable hospital admissions. There was evidence that people’s health conditions were monitored effectively, with appropriate action taken when changes were identified. One relative told us, “[Staff] were monitoring [Name’s] weight and decided that they needed very soft pureed food. Staff had picked up on that immediately. They also give [Name] thickeners and immediately started to address their lack of appetite and nutrition.”

Care focused on promoting people’s overall wellbeing, including support with nutrition, hydration, physical activity and emotional wellbeing, rather than being solely reactive to need. Clinical input was balanced with a person-centred approach, ensuring people were supported to maintain their independence, make choices and achieve a good quality of life.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider demonstrated an established approach to monitoring and improving outcomes for people through its governance structures. Clinical risks were reviewed regularly, supporting oversight of people’s health needs and helping to ensure that appropriate actions were taken to manage identified risks.

These systems enabled the service to maintain awareness of key areas affecting people’s wellbeing and contributed to the delivery of safe and effective care.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider demonstrated a good understanding of consent to care and treatment, with staff showing awareness of the principles of the Mental Capacity Act 2005 (MCA). Staff were able to describe how they sought consent and supported people to make decisions about their care, helping to ensure people’s rights were upheld. People told us that staff always asked for consent before providing care. One person told us, “They check that they can do things before they get on with it.”

There was also clear understanding of best interest processes, with staff able to explain how decisions were made when people lacked capacity. This supported lawful and person-centred decision-making, ensuring that people’s preferences and wellbeing were considered.