24/7 Local Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

A detailed, holistic assessment of people’s needs was completed prior to them starting to use the service. This was done collaboratively. The process included a face-to-face meeting and a documented assessment. People’s records were regularly reviewed and updated. One relative told us, “They worked with [Name’s] [relative] and listened. They communicated and involved everyone in the care.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The manager kept up to date with practice developments and best practice guidelines to support good practice and care delivery. They shared this information with staff. People were involved in their care. Their preferences, including what was important and mattered most to them, were consistently incorporated into care delivery. People’s nutrition and hydration needs were effectively supported. They lived in their own homes and made their own choices regarding food and drink. These choices and preferences were documented in people’s records.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Systems and processes were in place to support information sharing with relevant health professionals when needed.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The manager knew people very well and maintained good oversight of people’s health and wellbeing. They were in continued communication with people and their relatives to ensure care provision was meeting their health and wellbeing needs. The manager told us, “We ask them what supports their wellbeing. It’s about taking an interest in people.” In addition, 1 person told us, “What [staff have done] is very important to me."

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Systems and processes were in place to support effective monitoring of people’s care. The team were focussed on people having a positive experience of care and achieving positive outcomes. People and relatives consistently gave positive feedback about their experiences. Comments included, “I can’t fault the care company at all. I really can’t. They are excellent. My [relative] is put first” and “Everything is positive about my care."

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider had a policy in place to support the application of the Mental Capacity Act (MCA). People’s consent was documented, and staff knew about seeking people’s consent prior to providing support. One staff member told us, “I ask if it is okay to do something before I do it. I check things are okay with [the person] first. It is very important."