7 and 8 December 2015
During a routine inspection
Lincolns Care Ltd is registered to provide personal care to people who live in their own homes and supported living services. At the time of our inspection 11 people were receiving personal care.
The inspection was announced and took place on 7 and 8 December 2015.
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People were protected from harm or abuse by staff that were aware of the principles of safeguarding and reporting procedures.
Risk assessments were in place and risks to people were managed appropriately. Accidents and incidents were recorded should these arise, and the cause analysed, so that preventative action could be taken to reduce the risk of reoccurrence.
Staffing levels were sufficient to meet people’s needs and keep them safe. Safe recruitment processes were in place.
Safe arrangements were in place for the administration, recording and management of medicines.
There was regular staff training and supervision to ensure that staff had the right skills and knowledge for their roles.
The CQC is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) Deprivation of Liberty Safeguards (DoLS) and to report on what we find. We found that people who used the service had capacity to make day-to-day decisions.
People were provided with nutritional support if this was an assessed part of their package of care.
People were content with the care they received from staff. They were treated with kindness and compassion.
Staff understood people’s privacy and dignity needs. They were respectful of the decisions people made.
People had their support needs assessed and reviewed on a regular basis, so that staff knew how to support them to maintain their independence. Care plans contained person centred information.
The service had systems to obtain people’s feedback and provide them with opportunities to raise concerns.
There was an open and positive culture at the service, with a clear set of values which people, staff and the management all worked towards.
Quality control systems were in place to ensure care was delivered to a high standard and identify areas for development.