Bupa Dental Care Warminster

People spoke positively about the service they received. A parent told us 'they have a nice way with children.' Another parent described their dentist as 'marvellous.'

Records showed staff sought people's consent before treatment began. People told us they were well informed about options available to them. People were provided with a treatment plan and an estimate of the costs.

We observed people were greeted in a friendly manner by the reception staff. People spoke positively about their experiences of the reception and clinical staff. Reception staff were described as 'polite' and 'have a nice manner.' We were told there were no issues with making an appointment.

People told us they were very happy with the standard of cleanliness at the practice. We saw regular infection control audits were completed as recommended in the Department of Health's dental guidance HTM01-05.

Staff told us security checks were carried out prior to commencing employment with the provider. This ensured their suitability to work with vulnerable people. Staff received training appropriate to their role.

Arrangements were in place to respond to any concerns or complaints raised. Information on how to make a complaint or raise a concern was available to people.

People said they had been well informed of the options available to them. Everyone we spoke with said they were aware of how much treatment would cost them. We saw there was information available to people throughout the practice.

The practice had made changes to the front access to ensure easier access for people with mobility needs as a result of comments received.

People told us they could make appointments easily. One person said they had telephoned for emergency treatment and had been seen the same day.

We observed the reception staff greeted people warmly and responded to people in a polite manner.

There were effective systems in place to reduce the risk and spread of infection.

We saw there were systems in place for auditing the quality and safety of the service. Concerns and complaints were responded to appropriately.