7 May 2013
During a routine inspection
People received treatment that was safe and based on an holistic assessment of their individual requirements. People were able to get appointments when they needed them. The practice had appropriate measures in place to deal with foreseeable emergencies.
The practice was clean and orderly. Good decontamination and infection control processes helped to reduce the risk of cross contamination.
The practice had implemented a recruitment process which was fair and open and the provider made necessary checks to ensure staff were fit to undertake the role before any offer of employment was made. A comprehensive induction programme for new staff ensured they were competent and confident before carrying out their role unsupervised.
The provider had effective systems in place to monitor and assess the quality of service people received from the practice. Feedback was regularly sought from people who used the service, although the provider may find it useful to review their sampling process for satisfaction surveys.