8 August 2013
During a routine inspection
We found that oral health needs were thoroughly assessed and people had individual treatment plans which they agreed to. The people we talked with told us they were very happy with their care and treatment. They told us, 'I've been coming here for years. I always see the same dentist and am more than satisfied' and, 'It really is a special place. They're all lovely and put you at ease'.
Professional guidance was followed to ensure people were treated in a hygienic environment and protected from the risk of infection.
The dental team were supported in their professional development and completed regular training to advance their knowledge and skills.
There was a clear complaints procedure that people could use if they had any concerns about the service.