6 February 2013
During a routine inspection
We spoke to three patients who received treatment on the day of our visit. All the patients we spoke to were very satisfied with the quality of care received. One person said the quality of care was 'second to none'. We found the staff very professional and helpful and this was confirmed when we spoke to patients.
The three patients' commented on how friendly and caring the practice staff were. One new patient on the day of our visit said her initial impression of the practice was very good. One patient commented that they were 'very happy with the standard of care'.
All three patients commented on the cleanliness of the practice. One person said the cleanliness was 'lovely and nice'. We found the practice very clean and tidy this was confirmed through observing patient feedback survey. All three people we spoke to would recommend the practice to their family or friends.
We found that all three patients were given appropriate information and choices about their treatment options and the associated costs. The prevention of dental problems was always emphasised by the dentists and other staff. One patient commented that the dental health advice was 'always stressed'. This was confirmed when reviewing clinical records. All three patients commented how easy it was to make an appointment. They said they only had to wait a short while for an appointment even when they had problems.